Frequently Asked Questions

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This is a page dedicated to help answer some of the common questions we receive frequently. Hopefully, this can answer some of your questions, but we hear new ones all the time so they will be added to this page as we feel others find them helpful. There are many differing opinions in the air conditioning trade, so some of the answers are our opinions from many years experience. We too are learning new things about our trade all the time, especially since the industry has been through some major changes in the last few years with more to come.

What if I only need freon added?

We hear this often when someone calls. Putting refrigerant, (also known as freon), in a system is not the cheap fix it used to be. If your system uses R-22 refrigerant/freon it is most likely more cost effective to replace your system. Systems installed after 2010 use a refrigerant/freon called 410a. Even 410A refrigerant is very expensive per pound, and will soon be obsolete just like the R22. In 2023 we will start seeing a new refrigerant on the market to replace 410A. Air conditioning systems are a closed type system meaning it should never lose freon. If you are low on freon it has a leak, it does not get used up or evaporate. Leaking freon is a common cause for need of a system replacement. Sometimes the leak can be repaired if located. Just adding freon may be the quickest answer to get you back cooling but the problem will reoccur if leak is not found and fixed. A new refrigerant is scheduled to hit the market in 2025 and will replace the current R410A.

How often should i have my system serviced?

We suggest having your system checked at the start of each season. Making sure your system is operating correctly saves you money. We do not have a crystal ball to predict the future, but we certainly can help avoid problems if caught ahead of time.

Should I be using my ceiling fans?

Yes, you should. Keeping your ceiling fans running, especially in the cooling months, is a great way to help make your room more comfortable. Ceiling fans are relatively cheap to operate and help mix the ceiling airs temperature with the lower floor temperature. You can usually adjust your cooling temperature on your thermostat a little higher with fan use, saving you money on your cooling bill. Use those fans!!!

What temperature should I keep my home?

In cooling mode, it is best to set your thermostat between 75 to 78 degrees. In heating mode, 67 to 70. Setting your thermostat below 75 degrees in the summer time will cause your system to work harder, longer, than designed shorting the life of the system. The average life span of a system is 10 to 13 years. That is based on using the temperatures recommended above.

What is SEER and how does it effect me?

SEER2 is a rating applied to a matching air conditioning system standing for Seasonal Energy Efficiency Ratio. This energy code has changed to be called SEER2 replacing the term SEER. This is a measurement of the amount of electricity needed to run your equipment. The higher the number, the less electricity is used to achieve a set cooling temperature than a system with a lower number. In order for the SEER2 to have any real meaning, the system must be factory matched units both indoor and outdoors. The current lowest rating as of Jan 1 2023 allowed to be installed is 14 SEER2. The federal government mandates these requirement levels and will be raising the requirements in the future. Yes, the higher the SEER2 rating is on the equipment, the higher the price of installation. Higher SEER2 ratings does not always mean a better built piece of equipment. Call for more info 850 863-9885

Which filters should I buy?

We recommend that most homes use a better quality blue or white media disposable filter. There are many differing opinions on this matter. In testing, pleated filters are found to be very air restrictive, causing less air flow in rooms. They can actually be the cause of freezing at your indoor coil. If you decide to use pleated filters, your return air grills probably need to be enlarged. Disposable filters usually work better than a washable type. Call us to find out more.

Do I need my ductwork cleaned?

Maybe. We do not perform this service at this time but can help you contact a service that does. If you do have dust coming out of your vents, first check and make sure the return area is sealed and does not draw in dirt from the attic space. Duct cleaning can be expensive, there may be other options.

My electric bill is still higher than I like even after the new a/c.

Your air conditioning and heating system is a major part of your electric bill but other things effect it also. Check the condition of your windows. How much insulation is left in the attic? How often do you do laundry? The temperature you set the thermostat effects your utility bill tremendously.

Why should I use Southern Comfort, are they not just a small company?

Yes, we are a small company and proud of it! Staying small has allowed us to give you a more personal service and spend more time with your system. We want your repeat business, and want customers to refer us to their friends and family members. 90% of our business comes from “word of mouth”, we know and appreciate this.

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